Being an ER nurse, I tend to fasten my attention onto cases such as this one.
According the the AP story, a 49-year-old woman came into the ER complaining of chest pain, nausea, and shortness of breath. (Okay, all you nurses out there: pipe down and let the laypersons catch up.) She is triaged, classified "semi-emergent," and instructed to wait for her name to be called. Two hours later, when the woman's turn to be seen had arrived and her name was called by the triage nurse, the woman did not respond, The nurse approached the woman and found her unresponsive and pulseless. (That's medical-ese for "dead.")
The ensuing coroner's inquest ruled the woman's death a homicide. No details are available at this time regarding exactly who is to be charged with this woman's death.
Here is my view of the matter.
At the emergency department in which I am employed, there is a simple standard of practice that governs the treatment of any person who complains of chest pain, shortness of breath, and nausea, whether the person is 18 or 90 years old, and it is as follows: Treat it as a heart attack. That means get them into a treatment room, Give them oxygen, stick a large-bore (20 gauge or larger) IV needle into them, draw labs including troponin I (a marker for cardiac injury), slap cardiac monitor leads onto them and perform a 12-lead electrocardiogram. If their blood pressure is stable, we may also give a spray of sublingual nitroglycerine and four baby aspirin.
(One may say that 18 years old is a bit young to be having a heart attack, and it is. But it happens; not very often, mind you, but just often enough to cause us to keep our guard up. So we don't take any chances.)
The rationale for all of these drastic measures (all of which occur within minutes of admission) is that if we act on the assumption of the worst-case, we will already be ahead of the curve. We can always back off on treatment strategies if it turns out to be something other than cardiac-related. But if it turns out to be a heart attack, then time is of the essence. And if the ER staff was caught flatfooted, the patient can die and the staff can be in a lot of trouble, as is the case with this Illinois ER.
Now, I was obviously not there to see all that went on in this woman's case, and therefore I will not point fingers. But I suspect that the error occurred because of an inexperienced triage nurse. On the other hand, triage nurses as a rule have to be experienced nurses before given that duty, in order to avoid this kind of tragedy. I think that in such a case, the only thing that could throw off the triage nurse's assessment would be whether or not the patient drove herself (or was driven by a friend or loved one) versus calling 911 and being transported by ambulance. Even then, given the victim's symptomology and the fact that she showed up in an ER in the first place, I am having a very hard time giving this staff the benefit of the doubt.
The moral of this story for the nurses who read this is: chest pain + shortness of breath + nausea = heart attack until proven otherwise.
And the moral of the story for my non-nursing readers out there is: chest pain + shortness of breath + nausea = heart attack until proven otherwise. So if you have these symptoms, don't be stupid. Do not drive yourself to the hospital or even ask a friend or loved one to do it. Call 911 and sit tight. You will get there faster, and you'll be taken a lot more seriously than if you were to walk in under your own power like so many frequent flyers with anxiety attacks do. We are skilled and trained, but you have to help us out here.
Somebody in the Illinois ER is going to pay with his/her license and maybe even some jail time before this is over. The hospital will likely be out millions of dollars. I can't really defend that, and I won't even try. In my heart of hearts, I know that there is no excuse for allowing a chest pain patient to sit for two hours when an EKG and labs can be done on a stretcher in the ER hallway in five minutes and the patient can at least be monitored.
Posted by ERNurse at September 16, 2006 09:33 PM | Email ThisJust based on the symptoms the person going to get a IV, O2 and a twelve lead EKG in the field, and if the EKG indicates a heart attack the Medic will give a clot buster drug (TPA). All this is going to happen within 15 minutes of the 911 call.
The Medic unit will transport, not regular ambulance.
Say what you will about KC government, we do have a world class EMS system.
Folks if you have chest, pain or any medical emergency:
CALL 911
The Aid Car will be there in minutes and you'll get their undivided attention, let them decide if you need any more treatment. They much rather see you for nothing, than have you wait and try to revive you from a full arrest. Besides you're paying a fair bit of coin for a top for the service, if you think you might need help call.
If you drive yourself that takes valuable time you don't have.
CALL 911
Average response time in KC is 4 minutes, it will take you far longer to drive, and if the medics bring you in all the tedious intake is done you'll go straight to treatment.
Posted by: JCM on September 17, 2006 07:19 AMMy big question is whether or not that ER used receptionists to take down the patient's complaint. I personally don't like having receptionists. Details can get lost in the shuffle, and I personally prefer to hear firsthand from the patient as soon as they walk through the door. My ER does not employ receptionists. The first person the patient sees when they come through the door is the triage nurse. And believe me, that can make a big difference.
Posted by: ERNurse on September 17, 2006 09:31 PMStayed there with them monitoring for 5 hours and early am the ER DR came in and decided to send me for more test. They checked me into a room and about 4 in the afternoon (keep in mind I have been with serious chest pain for about 18 hrs) it was decided I had gall blader attack. Next day I was operated on and have been fine since.
Wondered if I really had a heart attack, would I be alive today?
I think it is foolish to talk murder in this type case anymore than my diagnosis taking so long. We live in a human world and nothing is perfect.
Posted by: Old Sgt on September 21, 2006 09:05 PMSome people respond differently to nitro. I have had patients whose blood pressure dropped like a cow off the high dive after only one spray. We put them in the Trendelenburg position (flat on back w/ head of bed down and foot of bed up) and pump fluid into them. Things usually stabilize very quickly and the patient is none the worse for it- other than having a headache from the nitro and being a little startled by the brief period of quick activity among the staff. There's no way to predict how every person will respond.
I suspect that as soon as your tests came back negative, you were bumped off the A-list. That in itself is a good thing. Having to wait a long time to be told that you are not deathly ill is not a good thing, though. How long did you have to wait before you were told it was not your heart? You've got my interest going. Tell me more, please!
Posted by: ERNurse on September 21, 2006 10:06 PM